Delivery & Returns

All domestic and international orders will be despatched with a tracking number. Go to the Royal Mail site and enter it on the tracking page to track your order.

Shipping Destinations

HotSquash offer shipping to all UK destinations, as well as many international destinations.

See the shipping policy page for a list of all destinations served and the shipping prices.

 

Exchanges and Returns

If, for any reason, you would like to return your HotSquash order, send it back to us in its original condition with proof of purchase within 28 days for a refund or exchange*.

Please note: HotSquash garments are provided with two security labels, one attached to the neck-label, and one by the lower hem. For a full refund to be provided, garments must be returned in an unused condition with both of these labels attached. If either label is removed we will assume that the garment has been worn and is no longer eligible for a refund. For further information please email the customer service team at contact@hotsquash.com.

This does not affect your statutory rights.

For gifts, we are happy to extend this. Please return Christmas gifts by the end of January (gifts ordered from October). For Valentine gifts (ordered from January) please return by 15 March.

*With the exception of sale items under £35.

*Please note we do not offer exchanges to international customers. All international returns would only be eligible for a refund. International return postage is payable by the customer.

What should I do to exchange my order?

The returns form was sent with your order.* Put the items you are returning on this form.

Please state the items you would like instead in the bottom box. This does not need to be the same item as the one you are returning, or worth the same.

We will credit the card you gave us if there is a difference in the amount and contact you if we need to take extra payment for an exchange item higher in price.

We don't charge postage on items going back to you on an exchange.

What should I do to return my order?

We offer free UK returns.*

Please complete the form which was sent with your order and put it in your parcel.

Take your parcel to your local Post Office and send it to HotSquash, Tribec House, 58-60 Edward Road, New Barnet, London EN4 8AZ, United Kingdom.

Please ask your Post Office for a 'proof of posting' certificate. This will cover you if the goods are lost in the post.

*With the exception of sale items under £35.


  • Should you pay for any extra postage fees while returning your order, we will not reimburse costs - please get in touch with our team at contact@hotsquash.com and request a returns label.


    How long does it take for refunds to be made?

    Once we have received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow up to 21 days for the refund to go through.

    What if my item is faulty?

    In the rare occasion that your HotSquash clothes are faulty, please accept our apologies. Please email: contact@hotsquash.com

    How do I cancel my order?

    If you wish to cancel your order please email contact@hotsquash.com. You have the right to cancel your order within 7 days under the UK Consumer Protection (Distance Selling) Regulations 2000. Once your order has been confirmed we are unable to amend it. If your order has already been processed by our warehouse, we will not be able to process a refund until we receive the parcel back.

    Can I return a present?

    Yes, just make sure it is returned unworn, in its original packaging within 30 days of purchase. You can choose an exchange or a full refund. Refunds will be credited back to the card used to purchase the item. If you're not sure about whether or not your item qualifies, please get in touch.