Privacy Policy
HotSquash.com, a part of Hot Squash Ltd, is committed to protecting and respecting your privacy. We pride ourselves on excellent customer service and do not want to break your trust. We collect personal information to process your order, inform you of any problems and to send you special promotions, offers and news. We ask for information like your name, email, delivery address, contact telephone, and at the point of order your credit card details.
Safety and Security of your Information
We use the latest technology to protect your information to the highest standards. The Secure Sockets Layer (SSL) software we use encrypts the information you input, making it practically impossible for unauthorised parties to read.
When you make a purchase, a padlock will appear in the bottom right corner of your screen. This shows a safe, secure connection has been made, and a window may pop up to let you know this has happened.
The encryption technique we use is the highest standard available for e-commerce and certified by Comodo, a respected certification body for internet firms.
Data Protection
Hot Squash Ltd complies with the Data Protection Act. When placing an order, requesting a newsletter or look book, or if you become part of our community, we will store your data.
This includes the information provided when you subscribe to any of our services and when you post material on our site. We may also ask you for information when you enter a competition or promotion, or if you contact us.
Very occasionally we permit selected third parties to use your data or to provide you with information about goods and services which may be of interest to you.
Advertising and Marketing Partners
To provide you with more relevant advertising and to help us reach new audiences, we may share your personal information with third-party advertising partners, such as Google, Meta (Facebook and Instagram), and others.
We use services like Google's "Customer Match" and Facebook's "Custom Audiences." This process works by securely sharing a "hashed" (anonymized) version of your data (such as your email address, phone number, name, and postal code) with these partners. The partner then matches this hashed data against their own user base to:
- Show you personalized and relevant adverts for our products on their platforms (e.g., on Google, YouTube, or Facebook).
- Create "Lookalike Audiences" to find new customers who share similar interests and characteristics to our existing customers.
Our Lawful Basis for this Activity: We process your data for this purpose based on our Legitimate Interest in conducting marketing activities to promote our products and grow our business.
Your Right to Opt-Out: You have the right to object to this processing at any time. If you do not want us to use your personal information for targeted advertising with these partners, you can opt out by:
- Contacting us directly at: contact@hotsquash.com
Use of Cookies
Cookies are small text files stored on your computer that allow our website to recognise you. They don't contain any personal information about you, they only store things like your user preferences to make shopping with us easier. You can disable them but you might lose a bit of functionality.
Your Rights
If you have any questions or queries about the personal and account information we have about you, please email us at info@HotSquash.com or call us on 0845 519 6654.
Alternatively, if you wish to change your existing preferences in relation to receiving marketing information from Hot Squash Ltd, please go to Your Account where you can review and update your details accordingly.